Billing Terms & Conditions

I. Accepted Payment Methods

We offer diverse secure payment channels, supporting:

  • Credit/Debit Cards:
    American Express (Amex), Mastercard, Visa, Discover, Diners Club
  • Digital Payments:
    Apple Pay, Google Pay (Gpay), PayPal, Shop Pay, Venmo
  • Notice:
    Meta-related payment methods are currently unavailable. Updates will be posted real-time on the checkout page.

II. Secure Payment Infrastructure

  1. Technical Encryption Standards
    • All transactions are encrypted via 128-bit SSL certificates (verifiable by the padlock icon in the browser address bar), compliant with PCI-DSS.
    • Tokenization technology: Full card numbers are deleted immediately after order completion, retaining only the last 4 digits for reconciliation. Sensitive data is desensitized during transmission.
  2. Real-time Risk Control
    • Integrated FraudShield system auto-identifies abnormal transactions (e.g., cross-regional payments, high-frequency orders), triggering 2FA (SMS/email verification).
    • Supports 3D Secure authentication (Visa Secure/Mastercard Identity Check) to minimize fraud risks.

III. Payment Information Handling

  1. Data Retention Policy
    • No payment information is stored. Post-order, data is encrypted and transmitted to partner banks (e.g., Chase Bank, Wells Fargo).
    • System logs record only transaction time, amount, and payment method—no sensitive details.
  2. Merchant Liability
    In the event of payment information leakage due to platform security vulnerabilities, we assume full legal responsibility and provide compensation per the Consumer Rights Protection Law.

IV. Customer Support & Dispute Resolution

  1. Payment Inquiry Channels
    • Email: Security@ToolJewelry.shop (subject line: "Payment Security + Order Number")
    • Phone: +1 972 900 2206
      ▶ Service Hours: Weekdays 9:00-18:00 (PST)
    • Urgent Assistance: For duplicate charges or failed payments, provide order screenshots for prioritized handling.
  2. Dispute Process
    • Report abnormal transactions within 72 hours with bank statements as proof.
    • Investigation period: 5-10 business days, with written notification of results. Disputed funds are frozen pending resolution.

V. Privacy Commitment

  1. Employees are prohibited from requesting full payment information via any channel (SMS, social media). Report violations to whistleblower hotline +1 972 900 2206.
  2. Third-party partners (e.g., payment providers) must sign Data Confidentiality Agreements; unauthorized information disclosure is subject to legal action.